BUSINESS CALL CENTER
BETTER CUSTOMER EXPERIENCE.
Build an integrated omnichannel system that will allow customers to communicate with your company in more than one channel.
Have advanced telecoms integrations.
Our CRM software is integrated with third-party telecoms features that will allow you to make and receive calls without ever leaving Media Shield CRM platform. Our CRM feature will increase efficiency, as well as greater control over how customer data is utilized in your company.
Improved your customer experience through call routing.
Incoming support calls are routed to the correct department with just one click. The system knows which reps are already on-call, so it’s easy for you – as manager or owner of your business–to handle all those pesky incoming clients without having them wait in line!
Keep tabs on important call information.
Keep track of all your calls in one place with call reports. You can see who’s calling, when they called and for how long the conversation lasted – along with any outcomes recorded by phone or email!
Stay organized using call tags.
Tags are a great way to identify who needs that extra special attention and how you can address them when they call in. There’s endless possibilities as tags give your reps specific information about their customers before even taking the phone call!
We bring everything you need to solve your digital marketing problems in one place.
A software seamlessly integrated with more than 1,000 powerful and daily used apps
DIRECTLY INTEGRATED APPS
Get your demo
Schedule your 20-min demo call to walk you through the entire system.