CUSTOMER STORY
Litty's Pizza uses Media Shield to build their website, boost their online reviews and improve their customer communication.
Brittany Fair
Owner
Litty's Pizza
About Litty's Pizza
- Restaurant
-
5780 Ramsey St,
Fayetteville, NC 28311 - littyspizza.com
- Using Media Shield since Jan 2022
Pre-Media Shield
Challenges
- Difficulty in managing and updating the restaurant's website and menu regularly
- Limited customer engagement and interaction through social media
- Inability to provide prompt responses to customer inquiries and feedback
- Lack of a missed call/messaging system for quick and easy communication with customers
Post-Media Shield
Solutions
- Litty's Pizza partnered with Media Shield for website building, menu modifications, customer reviews, and satisfaction
- Media Shield provided quick turnaround times for menu and flyer updates and customer interaction through social media
- Media Shield's missed call/messaging system enabled quick and easy communication with customers
- Litty's Pizza saw better customer service and engagement through the timely updates and requested modifications, leading to increased customer satisfaction and loyalty
Media Shield team are very detail oriented and provides services in an efficient and timely manner.
Litty’s Pizza is a popular local pizzeria that has been serving delicious food to the Fayetteville, NC, community for years. However, they were struggling to keep up with the fast-paced world of technology and online presence. That’s when they turned to Media Shield for help.
Media Shield helps Litty's Pizza boost online presence and customer engagement through website building, menu updates, and social media interaction.
Media Shield provided Litty’s Pizza with a range of services to help them improve their online presence and customer engagement. These included website building, menu modifications, customer reviews and satisfaction, as well as quick turn around times for menu and flyer updates.
One of the key benefits of working with Media Shield was the fast and efficient customer interaction through social media. Litty’s Pizza was able to engage with their customers on a more personal level, answering questions and responding to feedback in real-time. The result was better customer service and increased customer engagement, with the results of their timely updates and requested modifications being seen within days.
Media Shield Helps Litty's Pizza Improve Customer Engagement and Satisfaction with Missed Call Text Back feature and Social Media Interaction
In addition to these benefits, Litty’s Pizza also enjoyed the Missed Call Text Back feature provided by Media Shield. This feature allowed them to quickly and easily communicate with customers who may have missed their calls or messages. This saved time and helped to improve customer satisfaction, as customers were able to receive quick and accurate responses to their inquiries.
Overall, Litty’s Pizza was extremely satisfied with the results they achieved with Media Shield. They were able to improve their online presence, customer engagement, and customer satisfaction, leading to increased business and revenue. Litty’s Pizza continues to rely on Media Shield for their online needs and looks forward to continuing their successful partnership in the future.
Join the many businesses that have already benefited from Media Shield. Get started now, or book a live demo.
