CUSTOMER STORY
Lavish Furniture boosts sales and enhances customer experience with Media Shield's innovative solutions.
Zohair Hamed
CEO
Lavish Furniture
About Lavish Furniture
- Furniture Store
-
1650 US-1, Southern Pines
Fayetteville, NC 28387 - lavishfurnitureus1.com
- Using Media Shield since Dec 2019
Pre-Media Shield
Challenges
- Difficulty in managing and tracking customer inquiries through multiple channels (phone, email, social media, etc.)
- Time-consuming and manual process of scheduling order deliveries
- Inability to monitor and improve online reputation through customer reviews
Post-Media Shield
Solutions
- Utilized Media Shield's all-in-one inbox to manage and track customer inquiries in one centralized location
- Implemented Media Shield's forms, Pipelines and Workflows to automate sending order delivery status to customers
- Leveraged Media Shield Reviews to automatically request reviews from customers and monitor and improve their online reputation
Transforming the Lavish Furniture Buying Experience
Lavish Furniture is a popular furniture store in Southern Pines, North Carolina, that had been struggling to keep up with the increasing demand for online sales. With customers wanting to shop online more and more, Lavish Furniture needed to find a way to improve their online presence and offer a more convenient online shopping experience to their customers.
Lavish Furniture turned to Media Shield for help. Media Shield’s all-in-one platform offered them a range of tools and services that helped them streamline their online sales process and improve their customer engagement.
Lavish Furniture boosts online sales and customer engagement with Media Shield's all-in-one platform and chat widget.
First, Lavish Furniture used Media Shield’s website builder to create a modern, user-friendly online store that showcased their wide range of high-quality rugs. The store was designed to be mobile-friendly and easy to navigate, with clear product descriptions and images.
To improve their customer engagement, Lavish Furniture used Media Shield’s chat widget to offer instant support and answer any questions their customers had. They also used Media Shield’s all-in-one inbox to manage all their customer messages and inquiries from one place.
Lavish Furniture sees significant growth in online sales using Media Shield's email and SMS marketing tools. In addition, they were able to provide better customer support and satisfaction with faster response times.
To increase their online sales, Lavish Furniture used Media Shield’s email and SMS marketing tool to send out regular newsletters and promotions to their subscribers.
- Increased online sales by 40% in just 6 months
- Improved customer satisfaction with faster response times and better support
- Saved time on customer communication with all-in-one inbox and chat widget
Overall, Lavish Furniture was extremely pleased with the results they achieved with Media Shield. They highly recommend Media Shield to other businesses looking to improve their online presence and streamline their processes.
Join the many businesses that have already benefited from Media Shield. Get started now, or book a live demo.
