CUSTOMER STORY
HRT with CLD Boosting Efficiency and Patient Experience Powered by Media Shield Tools
Courtney Durbin
CEO
HRT with CLD
About HRT with CLD
- Physician/Hormone Replacement Therapy
-
8700 Tamarron Dr,
Charlotte, NC 28277 - hrtwithcld.com
- Using Media Shield since May 2022
Pre-Media Shield
Challenges
- Appointment scheduling was tedious and error-prone, often leading to inefficient operations and patient dissatisfaction
- Despite their expertise, HRT with CLD struggled with limited online visibility, hindering their reach to potential patients
- Faced difficulties in managing patient communications and histories efficiently due to an inadequate CRM system
- Tracking patients' treatment stages was complex and inefficient without a streamlined tool in place
Post-Media Shield
Solutions
- Implemented Media Shield Calendar, an intuitive online booking system with automated appointment reminders, streamlining the process and increasing patient convenience
- Media Shield’s Account Success Managers developed an engaging and informative website, significantly enhancing HRT with CLD's online presence and accessibility
- Media Shield's advanced CRM and All-In-One Inbox feature, consolidating all patient communications into a single platform and facilitating efficient management of patient histories
- Media Shield Pipelines feature, enabling HRT with CLD to accurately track each patient's treatment stage for timely and personalized interventions
Turning Tides in Hormone Replacement Therapy: HRT with CLD’s Transition from Operational Hurdles to Patient-centric Excellence with Media Shield.
HRT with CLD is a leading provider of Optimized Hormone Replacement Therapy in Charlotte, NC. They pride themselves on delivering personalized treatments that promote well-being and improve the quality of life for their patients. Striving to offer unparalleled service, HRT with CLD partnered with Media Shield, an innovative platform known for its array of growth-enhancing digital solutions.
Prior to partnering with Media Shield, HRT with CLD faced several operational hurdles. The traditional approach to scheduling appointments was labor-intensive and prone to errors, impacting overall patient experience. Despite having a wealth of expertise, the organization had limited online visibility, restricting their reach to potential patients. Additionally, the management of patient interactions and histories posed significant challenges due to an inefficient CRM system. Moreover, the lack of a streamlined process for tracking patients’ treatment stages added complexity to their operations.
Unleashing the Power of Media Shield Tools Transformed HRT with CLD's Operations and Patient Experience
Media Shield offered a suite of digital solutions tailored to meet the specific needs of HRT with CLD. To start with, Media Shield’s expert team developed a user-friendly and engaging website, enhancing HRT with CLD’s online visibility and offering comprehensive information about their services to potential patients.
To streamline appointment bookings, Media Shield introduced an intuitive online booking system. The system also features automated appointment reminders, significantly reducing no-shows and making the process more convenient for patients.
On the communication front, Media Shield’s All-In-One Inbox system ensured all patient communications were consolidated in a single platform, enhancing response times and patient satisfaction. An advanced CRM solution was also implemented to manage individual patient histories and communications more efficiently, allowing HRT with CLD to offer more personalized care.
Unique to HRT with CLD’s requirement, Media Shield introduced the Pipelines feature. This innovative solution allowed HRT with CLD to track the current stage of each patient’s treatment, facilitating more timely and targeted interventions.
From Operational Challenges to Service Excellence: HRT with CLD Success Fueled by Media Shield’s World-Class Support
Media Shield’s Account Success Managers were integral to this transformative journey. They provided unparalleled support, assisting HRT with CLD from the initial setup of their Media Shield account and website development to the integration of the CRM, All-In-One Inbox, and the Pipelines system. Their world-class support ensured a seamless transition, and they continued to provide guidance throughout the process, tailoring the solutions to HRT with CLD’s unique needs.
Post implementation of Media Shield’s solutions, HRT with CLD observed a remarkable improvement in their service delivery and patient experience. With streamlined appointment scheduling, consolidated communication, efficient patient history management, and effective treatment tracking, operational efficiency saw a notable increase.
The enhanced online presence reached more potential patients, effectively raising awareness about their specialized services. Furthermore, patients found it easier to book appointments, communicate with HRT with CLD, and track their treatment progress, leading to a significant uptick in patient satisfaction.
Putting Patients First: HRT with CLD and Media Shield's Unwavering Commitment to Enhancing Hormone Therapy Experience
HRT with CLD is highly satisfied with Media Shield’s solutions and the continuous support provided by the Account Success Managers. They look forward to continuing this partnership, jointly driving positive change in the provision of hormone replacement therapy.
Media Shield provides the right digital tools and support to revolutionize healthcare services, enrich the patient experience, and ultimately improve patient outcomes.
Join the many businesses that have already benefited from Media Shield. Get started now, or book a live demo.
