CUSTOMER STORY
Media Shield Enhances Gusto Napoletano's Dining Experience
Nadia Minniti
Owner
Gusto Napoletano Italian Restaurant and Pizzeria
About Gusto Napoletano
- Restaurant
-
2711 Raeford Road Suite 112,
Fayetteville, NC 28311 - gustonapoletano.com
- Using Media Shield since May 2022
Pre-Media Shield
Challenges
- Difficulty in keeping physical menus updated, leading to potential discrepancies and customer dissatisfaction
- Challenges in efficiently collecting and managing customer reviews, affecting their online reputation
- Limited engagement channels for diners, leading to missed opportunities in customer feedback and inquiries
- Inefficient marketing strategies, resulting in lower customer reach and return visits
- Reliance on traditional methods for customer interaction, causing delays and potential miscommunication
Post-Media Shield
Solutions
- Integration of QR Code Generator from Media Shield, enabling customers to instantly access updated digital menus
- Introduction of Smart Review Request, streamlining the process of soliciting and managing customer reviews
- Implementation of Chat widget, allowing real-time interaction and feedback collection from diners
- Leveraging SMS marketing, boosting customer engagement, and promoting special offers directly to diners' phones
- Automated workflows from Media Shield, ensuring a seamless and organized approach to customer interactions and internal operations
Media Shield Elevates Gusto Napoletano's Dining Experience Beyond the Plate
Gusto Napoletano, a beloved Italian restaurant and pizzeria located in the heart of Fayetteville, NC, is renowned for its authentic Neapolitan flavors. Committed to delivering an exceptional dining experience, the establishment recognized the need to leverage digital solutions to complement its culinary excellence. Their quest for a perfect solution led them to Media Shield.
Gusto Napoletano aimed to simplify the sharing of their carefully crafted menu and establish a stronger connection with their patrons. Traditional menu handling raised hygiene concerns, and there was a lack of a structured system to collect and respond to customer reviews. Additionally, they wanted to actively engage their clientele by keeping them informed about specials, events, and changes.
From Tableside QR Codes to Personalized Text Messages: Gusto Napoletano's Modern Dining Experience with Media Shield
Media Shield’s innovative solutions transformed Gusto Napoletano’s dining experience, seamlessly blending tradition with modern technology. Patrons could easily scan QR codes on their tables to access the menu, ensuring a touch-free and hygienic experience. Furthermore, the restaurant could promptly gather valuable feedback through automated review requests after dining, demonstrating their commitment to continuous improvement.
Moreover, an interactive chat widget on the restaurant’s website enabled real-time inquiries and reservations, enhancing customer engagement. Gusto Napoletano didn’t limit their efforts to the dining experience; they also nurtured lasting connections with their patrons. By utilizing Media Shield’s SMS marketing and workflows, they sent personalized messages about promotions and events, ensuring that their customers remained part of their vibrant culinary journey even outside the restaurant.
Gusto Napoletano's Customer-Centric Evolution with Media Shield
- Elevated Customer Experience: Accessible menus and a responsive chat widget made the dining journey more enjoyable and interactive.
- Increased Engagement: SMS marketing drove higher customer engagement, attracting more patrons during promotional events.
- Constructive Feedback Loop: The Smart Review Request led to a 40% increase in customer reviews, fostering a cycle of continuous improvement.
- Operational Efficiency: Workflow automations facilitated seamless communication, saving significant administrative hours each week.
Gusto Napoletano’s collaboration with Media Shield established a new standard for how traditional dining establishments can seamlessly integrate digital solutions to enhance the customer experience. Today, the restaurant stands as an example of how the perfect blend of authentic cuisine and digital innovation can create an unparalleled dining journey.
Join the numerous businesses that have already benefited from Media Shield. Get started today, or book a live demo.
