CUSTOMER STORY
How Furniture Bell Streamlined Their Order Delivery Process with Media Shield.
Jazz Hijazz
CEO
Furniture Bell
About Furniture Bell
- Furniture Store
-
3615 Witherspoon Blvd Suite 107
Durham, NC 27707 - furniturebell.com
- Using Media Shield since Feb 2022
Pre-Media Shield
Challenges
- Difficulty in tracking orders and delivery schedules
- Lack of communication with customers about delivery
- Lost sales due to delivery delays
- Slow communication and response time with customers
Post-Media Shield
Solutions
- Furniture Bell utilized Media Shield's Forms to gather essential customer details during the purchase, such as contact information, preferred delivery time, and delivery address.
- Media Shield's Pipeline feature helped Furniture Bell manage orders, assign them to delivery teams, and track progress for timely delivery
- Furniture Bell streamlined customer delivery notifications with Media Shield's Workflow, improving communication and customer satisfaction.
Furniture Bell simplified order management with Media Shield's powerful features.
Furniture Bell, a furniture store located in Durham, North Carolina, faced several challenges in managing their order delivery process. They were struggling to keep track of orders, communicate with customers about delivery schedules, and ensure timely delivery. This led to a decrease in customer satisfaction and lost sales due to delivery delays. They turned to Media Shield for a solution.
Transforming order delivery with Media Shield's Form, Pipeline, and Workflow improves efficiency and customer satisfaction
To streamline their order delivery process and improve their customer communication, Furniture Bell partnered with Media Shield. They used Media Shield’s Form, Pipeline, and Workflow features to create an automated system that streamlined their order processing and tracking.
First, Furniture Bell used Media Shield’s Form feature to create a customizable order form that their customers could easily fill out online. The form included all the necessary information for the order, such as the customer’s name, address, phone number, and the items they wanted to purchase.
Once the form was submitted, it was automatically added to Furniture Bell’s Pipeline in Media Shield. The Pipeline feature allowed them to track the progress of each order and assign tasks to team members to ensure timely delivery.
Furniture Bell also used Media Shield’s Workflow feature to create a set of automated tasks that would be triggered based on specific criteria. For example, when an order was marked as “shipped” in the Pipeline, Media Shield automatically sent a notification to the customer with the tracking information.
Furniture Bell Boosts Order Delivery Efficiency and Customer Satisfaction with Media Shield's All-in-One Platform
Furniture Bell is overjoyed with the amazing results they achieved with Media Shield’s Form, Pipeline, and Workflow features! They streamlined their order delivery process, improved customer satisfaction, and saved themselves heaps of time on manual tasks. They wholeheartedly recommend Media Shield to any business looking to enhance their ordering process. Try it out and experience fantastic improvements in your order management processes, just like Furniture Bell did!
Join the many businesses that have already benefited from Media Shield. Get started now, or book a live demo.
