Actual returns vary from one company to the next, but common benefits we have seen our customers achieve are:

• Higher customer retention
• Enhanced advertising and sales productivity
• Improved efficiency between different departments
• Shorter sales cycles
• Increased profitability
• Lower marketing costs
• Reduction in “lost” sales leads
• Increased response times in customer service

You have full control over your team’s permission and access. Many CRM systems have security profiles that enable businesses to prevent their staff from performing certain tasks. For example, if you were worried that a disgruntled employee at your agency might want to delete the company’s database, deletion rights can be removed.

Most CRM systems allow users to export data into an excel spreadsheet, again, if this was something you wanted to stop, then this part of the system can be turned off for certain users. If this is something you are concerned about, remember to mention it to the company whom you are purchasing your CRM from.

Yes, absolutely. In fact, one of the main ideas of Media Shield is to organize your team work easily, and most CRM systems include the option to cater to remote users. Media Shield operates like that as a software company in Fayetteville as we organize our branches and teams through CRM software. There are four ways to do this:

• Remote web access – this enables your remote worker to go onto the internet and log in to your live CRM system from home.
• Remote Installation – this enables remote workers to have a copy of the software on their laptop, so they can update your CRM database regardless of whether they have internet access. When they do have access to the internet and your server, they can then synchronize their data and update it.
• Mobile CRM – this enables remote workers to access and update your CRM system via a PDA or mobile phone.
• VPN – Virtual Private Network – where users connect to the work server via the internet from home.